Q: How do I contact your support team regarding my order?
A: You can reach us at email@example.com or by clicking on the chat icon on the bottom right corner of our website.
You can also send us a message on the following Social Media Platforms:
A: Orders typically ship 2-3 business days after you place them using the shipping method you selected during checkout. If your order has personalization, it will ship within 2-3 business days after we receive approval of the digital proof that we send you. For more details, see our Shipping Policy.
A: Not yet, but we will at some point in the future.
A: Sorry to hear that but rest assured that we got your back! Refer to our Happiness Guarantee to submit a request for a replacement.
A: Unfortunately, we cannot relay shipping instructions to shipping carriers.
A: No. Our carriers, UPS and Fedex, only ship to physical residential and commercial addresses.
A: All of our posters, canvases and framed prints come with a 100-day money-back guarantee.
Digital Download items, Gift Cards, and Bulk Orders greater than 20 units cannot be returned.
See our Refund Policy and Happiness Guarantee for more details.
Product Personalization (All Items)
A: Yes. All orders are covered by our 100-day money-back guarantee.
A: No. The font that will be used is the same one that you see in the pictures.
A: Absolutely! Your assigned Graphic Artist will email you a preview of your Journey Map within 24-48 business hours (Mon-Fri, 8am - 8pm EST) of placing your order so that you can see exactly what it looks like before we manufacture. At this point, you'll also be able to discuss any last-minute changes you'd like to make with your Graphic Artist as well.
A: All framed Journey Maps come with a hanging kit containing mounting hardware and instructions.
A: Absolutely. All Journey Maps are printed on a special canvas with a coating that is push pin friendly.
A: In most circumstances, you can 'heal' the canvas by gently rubbing the back of the canvas with your finger where the hole was and the hole will visibly disappear.
A: Yes you can. Before you add your Journey Map to the cart, select the 'Personalized' option and you will be presented with text fields for you to personalize your Journey Map.
A: Absolutely! Your assigned Graphic Artist will email you a preview of your Star Map within 24-48 business hours (Mon-Fri, 8am - 8pm EST) of placing your order so that you can see exactly what it looks like before we manufacture. At this point, you'll also be able to discuss any last-minute changes you'd like to make with your Graphic Artist as well.
A: Yes, indeed! We use astrological software to recreate a map of the stars in the sky at the exact date, time, and location that you provide us. With these combinations, virtually every Star Map is unique!
A: Yes! All Star Maps are delivered professionally framed with your choice of either a black or white composite frame behind a solid pane of gallery glass.
A: All Star Maps come with pre-installed mounting hooks on the back, and frames with sizes 24"x16" and larger come with a kit containing mounting hardware and instructions.
A: No, Star Maps are only available in the color combinations that are offered on our site.