Frequently Asked Questions
Support
Q: How do I contact your support team regarding my order?
A: You can reach us at support@sentigrams.com or by clicking on the chat icon on the bottom right corner of our website (available during our business hours of Mon-Fri, 9AM - 6PM Pacific Time).
You can also send us a message on the following Social Media Platforms:
Orders
Q: How long does it take for my order to ship?
A: Orders typically ship 2-3 business days after you place them using the shipping method you selected during checkout. If your order has personalization, it will ship within 2-3 business days after we receive approval of the digital proof that we send you. Please note that processing times during high-demand seasons, such as the Holidays, might be longer than normal. For more details, see our Shipping Policy.
A: Orders typically ship 2-3 business days after you place them using the shipping method you selected during checkout. If your order has personalization, it will ship within 2-3 business days after we receive approval of the digital proof that we send you. Please note that processing times during high-demand seasons, such as the Holidays, might be longer than normal. For more details, see our Shipping Policy.
Q: Do you ship outside of the USA?
A: Not yet, but we will at some point in the future.
A: Not yet, but we will at some point in the future.
Q: My order arrived damaged, what do I do?
A: Sorry to hear that but rest assured that we got your back! Refer to our Happiness Guarantee to submit a request for a replacement.
A: Sorry to hear that but rest assured that we got your back! Refer to our Happiness Guarantee to submit a request for a replacement.
Q: Is there a way I can leave the shipping carrier instructions on how to deliver my order to my house?
A: Unfortunately, we cannot relay shipping instructions to shipping carriers.
A: Unfortunately, we cannot relay shipping instructions to shipping carriers.
Q: Can you deliver to PO boxes?
A: No. Our carriers, UPS and Fedex, only ship to physical residential and commercial addresses.
A: No. Our carriers, UPS and Fedex, only ship to physical residential and commercial addresses.
Q: What is your return policy?
A: All of our posters, canvases and framed prints come with a 100-day money-back guarantee.
Digital Download items, Gift Cards, and Bulk Orders greater than 20 units cannot be returned.
See our Refund Policy and Happiness Guarantee for more details.
A: All of our posters, canvases and framed prints come with a 100-day money-back guarantee.
Digital Download items, Gift Cards, and Bulk Orders greater than 20 units cannot be returned.
See our Refund Policy and Happiness Guarantee for more details.
Product Personalization (All Items)
Q: If I personalize my item, will I see what it looks like before you ship it?
A: Absolutely! Your assigned Graphic Artist will email you a preview of your print within 24-48 business hours (Mon-Fri, 8am - 8pm EST) of placing your order so that you can see exactly what it looks like before we manufacture. At this point, you'll also be able to discuss any last-minute changes you'd like to make with your Graphic Artist as well.
Q: Can I return an item that's been personalized
A: Yes. All orders are covered by our 100-day money-back guarantee.
A: Yes. All orders are covered by our 100-day money-back guarantee.
Q: Can I use my own fonts?
A: No. The font that will be used is the same one that you see in the pictures.
A: No. The font that will be used is the same one that you see in the pictures.
Journey Maps
Q: I personalized my Journey Map legend with my own text. Will I see what it looks like before you make it?
A: Absolutely! Your assigned Graphic Artist will email you a preview of your Journey Map within 24-48 business hours (Mon-Fri, 8am - 8pm EST) of placing your order so that you can see exactly what it looks like before we manufacture. At this point, you'll also be able to discuss any last-minute changes you'd like to make with your Graphic Artist as well.
A: Absolutely! Your assigned Graphic Artist will email you a preview of your Journey Map within 24-48 business hours (Mon-Fri, 8am - 8pm EST) of placing your order so that you can see exactly what it looks like before we manufacture. At this point, you'll also be able to discuss any last-minute changes you'd like to make with your Graphic Artist as well.
Q: What's the difference between an Unframed Canvas Roll and a Framed Canvas ?
A: Framed Canvas Journey Maps are professionally gallery-wrapped by hand around a 1.5 inch deep wooden frame with artwork wrapping around the sides.
Unframed Canvas Roll Journey Maps are printed on the same high quality canvas as a Framed Journey Map, however they are delivered unframed as a rolled canvas. Unlike other manufacturers who print their unframed options on a cheaper paper poster roll which do not lay flat on a surface, our fabric-based canvas rolls lay 100% flat after being unrolled for a few minutes.
Q: How do I hang my Journey Map?
A: All framed Journey Maps come with a hanging kit containing mounting hardware and instructions.
A: All framed Journey Maps come with a hanging kit containing mounting hardware and instructions.
Unframed Journey Maps do not come with a hanging kit but can be easily installed with thumb tacks or with double sided poster tape.
Q: Can I use push pins on my Journey Map?
A: Absolutely. All Journey Maps are printed on a special canvas with a coating that is push pin friendly.
A: Absolutely. All Journey Maps are printed on a special canvas with a coating that is push pin friendly.
Q: If I remove a push pin from the map, will there be a visible hole?
A: In most circumstances, you can 'heal' the canvas by gently rubbing the back of the canvas with your finger where the hole was and the hole will visibly disappear.
A: In most circumstances, you can 'heal' the canvas by gently rubbing the back of the canvas with your finger where the hole was and the hole will visibly disappear.
Q: Can I personalize the legend on my Journey Map?
A: Yes you can. Before you add your Journey Map to the cart, select the 'Personalized' option and you will be presented with text fields for you to personalize your Journey Map.
A: Yes you can. Before you add your Journey Map to the cart, select the 'Personalized' option and you will be presented with text fields for you to personalize your Journey Map.
Star Maps
Q: Will I see what my Star Map looks like before you make it?
A: Absolutely! Your assigned Graphic Artist will email you a preview of your Star Map within 24-48 business hours (Mon-Fri, 8am - 8pm EST) of placing your order so that you can see exactly what it looks like before we manufacture. At this point, you'll also be able to discuss any last-minute changes you'd like to make with your Graphic Artist as well.
A: Absolutely! Your assigned Graphic Artist will email you a preview of your Star Map within 24-48 business hours (Mon-Fri, 8am - 8pm EST) of placing your order so that you can see exactly what it looks like before we manufacture. At this point, you'll also be able to discuss any last-minute changes you'd like to make with your Graphic Artist as well.
Q: Are the Star Maps real representations of the stars in the sky?
A: Yes, indeed! We use astrological software to recreate a map of the stars in the sky at the exact date, time, and location that you provide us. With these combinations, virtually every Star Map is unique!
A: Yes, indeed! We use astrological software to recreate a map of the stars in the sky at the exact date, time, and location that you provide us. With these combinations, virtually every Star Map is unique!
Q: Are Star Maps framed?
A: Yes! All Star Maps are delivered professionally framed with your choice of either a black or white composite frame behind a solid pane of gallery glass.
A: Yes! All Star Maps are delivered professionally framed with your choice of either a black or white composite frame behind a solid pane of gallery glass.
Q: How do I hang my Star Map?
A: All Star Maps come with pre-installed mounting hooks on the back, and frames with sizes 24"x16" and larger come with a kit containing mounting hardware and instructions.
A: All Star Maps come with pre-installed mounting hooks on the back, and frames with sizes 24"x16" and larger come with a kit containing mounting hardware and instructions.
Q: Can I order the Star Maps in my own custom color combination?
A: No, Star Maps are only available in the color combinations that are offered on our site.
A: No, Star Maps are only available in the color combinations that are offered on our site.